Unless otherwise stated, all shipments, warehouse or door to door, include shipping, customs clearance, terminal handling, and delivery. Unless otherwise stated, all prices are to mainland country locations only (no island destinations). Rates are valid per the service specifications listed above and are based on equipment availability. Rates are valid for 30 days from booking to collection date and possibly subject to change thereafter. Unless stated otherwise, you are responsible for wrapping and packing all items securely into boxes and wrapping furniture items with moving blankets or bubble wrap covered with cardboard. Items from Units and PackRat domestic containers are transshipped into shipping containers with other pallets and U Crates. If items are not packed, stacked, and secured properly, we cannot guarantee their safe arrival. We require a down payment for 1 U Crate / Pallet $750, 2 U Crates / Pallets $1500, 3 U Crates / Pallets $2250, 4 U Crates $3000. $1,000 for shared container services or $2,000 down payment before securing a booking of a 20ft or 40 ft shipping container, Unit or PackRat. UPakWeShip requires one week’s notice to schedule the collection of already assembled, labeled and loaded U-Crate(s) and Pallets from residence. On the scheduled collection date loaded U-Crate(s) or Pallets must be ready for pick up on flat, paved, hard, ground level surface accessible by truck and pallet jack. Collections must be Monday-Friday with a pickup window between 10am and 6pm, no holidays or weekends. If you cancel before your container has been booked within 48 hours of making a booking, you will get the down payment returned less 10%; if after 48 hours, you will receive a 75% refund. If container or truck equipment has already been dispatched or is cancelled within 48 hours of the loading date, then the down payment cannot be refunded. Once equipment is booked, container date changes incur a $150 rebooking fee; changes are based on equipment availability. Down payments are to be paid online with no processing fee. Service includes customs clearance and port fees and delivery to curbside for pallets and U Crate 50/100’s, inside ground floor delivery for shared container and U Crate 200 and 20ft and 40ft containers positioned on chassis on road outside residence for you to unload based on normal access at residence abroad; in some cases, destination agent may need to de-crate shipment and deliver loose into residence, this is decided by destination team and not within UPakWeShip’s control. You must be at your destination before your shipment arrives. Shipment must be paid in full before shipping. Required documents for exporting and importing shipments will be outlined by shipping coordinators to the client in email. All documents outlined must be supplied in a timely manner prior to collection /loading date. Failure to provide required documents could result in cancellation of collection / loading or incurring additional fees like storage for time shipment is held in UPakWeShip / EuroUSA Shipping Inc.’s care without required documentation. If documents provided are submitted with invalid information or without required signature, the document will be considered an invalid submission and will be requested by the shipping coordinator for an amended copy. Delays in shipment progression due to documentation not provided or provided improperly shall be the shipper’s responsibility singularly. Each box or item needs to be labeled with carton labels provided with the number on the carton label matching to line item on the packing list provided for description of that box or item.
Items prohibited from being included in shipment include but are not limited to: firearms, fireworks, weapons, taxidermy items, acids, aerosols, food items, ammonia, ammunition, antifreeze, battery with acids, bleach, charcoal briquettes, cleaning fluids, combustible liquids, contraband, corrosive liquids, drugs/ medications, shellac, propane tanks, polishes, petroleum products, pesticides, paint and paint related materials, oil stains for wood, motor oil, matches, liquid poisons, lighter fluids, lamp oil, lacquer, kerosene, iron/ steel rust preventatives, insecticides, gasoline, engine starting fluids, enamel, dyes and E / lithium batteries. This list is not definitive as there are other items that cannot be shipped overseas; if the shipper is unsure of any item being legal to include in their shipment, the shipper must contact their coordinator before packing into shipment.
Rates do not include the handling of large, heavy items such as but not limited to pianos, safes, and pool tables, or the shipping of cars, trucks, motorcycles, and other motor vehicles unless otherwise specified. Rates do not include General Average, declared force majeure, storage, demurrage, GST, quarantine or fumigation fees, customs inspection / security charges or X Ray fees, parking or permit related charges, emergency fuel surcharges, customs duties, taxes or any charges related to difficult access at origin or destination address, fees incurred due to incorrect address or information being provided by shipper. Any additional fees incurred as listed in this Contract will be billed back at cost plus any necessary processing fees incurred for our payment to the original billing entity. Any weight beyond the maximum limit noted on quotation / web site for listed service will be billed at an additional fee of $2.00 per pound.
Transit protection is offered at 2.59% of total value set by shipper. If shippers opt to not take out custom protection policy amount, their shipment will automatically receive a standard total loss policy for $5,000 value at the cost of $100 in addition to shipping charges. This option only covers for total loss of the entire shipment. Rates exclude any AQIS (Quarantine Fees) if shipping to Australia or New Zealand.
If you are using any of our equipment at our terminals or offices or loading a Unit, PackRat, U Crate or Pallet, this is done at your own risk, and you the shipper agrees under no circumstances to hold UPakWeShip / EuroUSA Shipping Inc and or its subcontractors and terminal operators liable for any injury or damage however it be caused.
Whilst it is our job to make the logistics run smoothly at all times, trucks can break down, hit bad weather, get lost or run late and we cannot be held responsible for any compensation if a truck or container does not arrive on time. Shipping lines can change schedules at short notice; therefore, dates and times are only estimated, and we cannot be held responsible for any delays. In the event of any loss or damage arising from the fault or neglect of UPakWeShip / EuroUSA Shipping Inc, liability will be limited to $0.20 per pound. Unless otherwise stated, self-load shipping containers include 2 hours for loading and unloading time and an hourly waiting time rate thereafter, but due to driver Electronic Driver Log requirements, extended container loading time (usually over 6 hours) may result in a layover or drop/pick fee (check with your coordinator).
Customer understands and agrees that UPakWeShip utilizes third party transportation services to fulfill trucking services and UPakWeShip will not be held liable for the actions or in actions of any such third-party transportation company.
In no event shall UPakWeShip / EuroUSA Shipping Inc. be held liable for actions or in actions of any such force Majeure, third party transportation companies, acts of God, government entities, or any party not reasonably within the control of UPakWeShip / EuroUSA Shipping Inc. These terms and conditions of service as outlined in this contract shall be construed according to the laws of the State of South Carolina without considering principles of conflict of law. All disputes arising hereunder shall be resolved in Charleston County, South Carolina and in no other place. In the event any Paragraph(s) and/or portion(s) as outlined are found to be invalid and/or unenforceable, then in such event the remainder hereof shall remain in force and effect.
