THE ULTIMATE GUIDE FOR MOVING OVERSEAS

 

Everything You’ll Need To Know Before Moving Overseas.

 

BY “THE MOVING DOCTOR” MARK NASH

Ask the Moving Doctor

Our resident Moving Doctor, Mark Nash is in the house! Mark has been in the moving business for 33 years, originally from England; he has moved 5 times internationally and has worked in England, mainland Europe, The Middle East and for the past 19 years in the USA. If he doesn’t know the answer to the question, he has enough friends in this industry to find out for you.

He currently sits on the board of the International Shippers Association and the Commercial Affairs committee at the International Association of Movers.

Mark will always do his best to provide an answer honestly, professionally and treat this forum as a place where everyone can learn about moving overseas.

Ask your question below!

4,531 Comments
  • Avatar
    Dawn Sposato
    Posted at 14:46h, 14 August Reply

    Please confirm the dimensions for the U-Pak 50 and the U-Pak 100.
    I’m finding 2 different sizes in the information.

    • The Moving Doctor
      The Moving Doctor
      Posted at 15:42h, 14 August Reply

      Hello Dawn, our new web site has this information here: https://upakweship.com/shipping-services/u-crates/u-crate-100/
      Internal Dimensions: aprox L 43 x W 43 X H 72 External dimensions 45 x 45 x 78 inches
      The U Crate 50 has the same base but internal height is aprox 38 inches and external height is 44 inches
      I hope that helps, cheers
      The International Moving Doctor

  • Avatar
    Susana Diaz González
    Posted at 14:09h, 14 August Reply

    Dear Mark ,

    I have several questions. They mainly have to go with sending my things to Switzerland or to Italy. Could I email you ?

    • The Moving Doctor
      The Moving Doctor
      Posted at 14:16h, 14 August Reply

      Hello Susana, absolutely, please email it to move@upakweship.com and the team and I will answer all your questions.
      Cheers The International Moving Doctor

  • Avatar
    Catherine Linerte=Hecken
    Posted at 17:00h, 12 August Reply

    Hello, We are planning our moving in October from Montreal, Canada to Hamburg, Germany and we are trying to find desperatly solution to send our stuff. We won’t have any furniture (we are still thinking about bringing our matress) but most of it will be boxes. Right now I can’t say our many boxes but I don’t think one pallet will be enough. So my questions are : do you offer Montreal-Hamburg? How does it work if we need a moving from door to door but we are completly OK with packing everything ourselves.
    We need some help about how much it will cost.

    Thanks for your help.

    • The Moving Doctor
      The Moving Doctor
      Posted at 14:31h, 14 August Reply

      Hello Catherine, thanks for the question. UPakWeShip only offers a self load 20foot container service out of Canada so that’s not going to work with just boxes but it would if you wanted to take some furniture as well as your mattress. The other alternative which might not be ideal but I’ll mention it just in case is if you wanted to drop your boxes off at one of our trucker terminals in Vermont or Maine?
      If that worked ok for you we can give you a rate for 1 or two pallets from there to door in Germany at a very competitive rate. I have no experience though to be honest how you would get the boxes into the USA but I know its been done before.
      I hope that helps a little bit and sorry we don’t have the service you are looking for out of Canada. We used to operate a pallet and U Crate service to the UK and Europe but there just wasn’t enough volume to keep the service going on a regular basis and the delays were compromising our good reputation.
      Cheers The International Moving Doctor

  • Avatar
    Anna Virginia Troiano
    Posted at 20:10h, 10 August Reply

    Hello! Wondering if the dimensions listed for the U-Crates are internal or external dimensions? Specifically, I’m wondering if my 42.5 inch bookshelf will fit inside of a U-Crate 100?

    • The Moving Doctor
      The Moving Doctor
      Posted at 14:43h, 11 August Reply

      Hello Anna, you can find the internal and external dims on the U Crate 100 page on the web site here. https://upakweship.com/shipping-services/u-crates/u-crate-100/
      The good news is the Internal Dimensions: L 43 x 43 x 72 inches so yes the bookshelf will fit.
      I hope that helps and anything else don’t hesitate to ask.

      cheers, The International Moving Doctor

  • Avatar
    Julia M Graham
    Posted at 18:56h, 07 August Reply

    Hi there,
    I am moving from Maine to Northern Ireland. I do not see a “terminal” in Maine …does your company pick up here? Also, I am worried that I have not left myself very much time! I have to move out of my home in Maine by August 18th. Do I have enough time to get a small U Crate and have it picked up? Or would it be faster to use a pallet?
    Thank you in advance.

    • The Moving Doctor
      The Moving Doctor
      Posted at 14:37h, 11 August Reply

      Hello Julia, thanks for the question. As you know, as this was urgent we contacted you direct by email but in case anyone else is looking at this, we do have terminals available now in Maine and it would take about 5-7 working days to get the U Crate kit up to you.
      Cheers and happy packing and glad we could help and assist you in Maine.
      The International Moving Doctor

  • Avatar
    John Hagen
    Posted at 18:00h, 03 August Reply

    Hi Mark, We are looking to book a pallet shipment with UPackWeShip. I had pallet that is 45″ x 44.5″. Would that work?

    Thanks!
    John

    • The Moving Doctor
      The Moving Doctor
      Posted at 21:10h, 03 August Reply

      Hello John, thanks for the question. Unfortunately that wont work as we would not be able to get the 20 pallet positions in a 40 foot shipping container that we need. In other words depending which way we loaded the pallet into the container, either we would not be ale to fit a pallet next to it or we would not be able to get the last pallet in because the length would be too long. The pallet max dims we require is 40 x 40 inches which is a standard American Pallet. You can normally find them behind stores or on industrial estates. Worse case you can buy one on Amazon. Sorry to be the bearer of bad news but hope you can get one within our dimensions,
      Cheers, The International Moving Doctor

  • Avatar
    Thomas Bell
    Posted at 15:20h, 03 August Reply

    Is a crimping tool included with the UCrate100 package to tighten the straps after packing the crate?

    How is the cardboard outer cover of the crates assembled? I assume this is not a too complicated job.

    I appreciate your responding. I spoke with John Bonney last night on questions I had posed earlier. I am understanding this process much better now and able to move forward with my packing.

    • The Moving Doctor
      The Moving Doctor
      Posted at 15:37h, 03 August Reply

      Hi Thomas, they are nylon straps with like an alligator claw in the clasp that holds the strap in place. I take a picture of one and post the picture on the Instagram page later today to show you.
      You just put the sides in place on the inside of the bottom of the U Crates lip. Its really easy and encourage you to view the U Crate assembly instructions showing you this.
      I hope that helps and let me know if you have any questions about packing etc,
      cheers
      The International Moving Doctor.

      • The Moving Doctor
        The Moving Doctor
        Posted at 16:00h, 03 August Reply

        Hi Thomas, if you have a look at the Instagram page on the International Moving Doctor web page I have posted a picture of the clasp for you so you can see how they keep tight.
        cheers
        The International Moving Doctor

  • Avatar
    Thomas Bell
    Posted at 15:14h, 03 August Reply

    I believe I will be needing 2 UPak100 kits. Can you explain how the cardboard walls and covering are put on the pallet after the items are placed on the pallet?

    Also, is there some type of crimper sent along to tighten up the straps that are included with the 100 kit? Thank you. I have chatted with John Bonney yesterday pm as I had sent an initial note asking questions, which he answered for me.

    • The Moving Doctor
      The Moving Doctor
      Posted at 15:28h, 03 August Reply

      Hello Thomas, thanks for the questions.
      Two people can easily place the sides on the U Crate bottom.
      I would put one side up as you start loading and when its about 3/4 full put on the other side. The rest then can be loaded through the top. The best way to see this done is in the instructions video which you can view on our you tube channel by clicking here.
      Yes the nylon straps have a grip thingy on them that keeps them secure once pulled tight.

      I think the Moving Doctor You Tube videos will show you in pictures better than I can explain.
      Let me know what you think and if you need further clarification.

      Cheers The International Moving Doctor

  • Avatar
    Brenda Bethman
    Posted at 11:21h, 02 August Reply

    We will be moving from the USA to Portugal in the spring. Won‘t have much (or any) furniture, but will have 35 or so bins of yarn and approximately 60 or so boxes of books and CDs, as well as some household goods (primarily kitchen stuff) and clothing. Do we need a container for this? Or could we manage with some crates? Trying to wrap my head around what this looks like.

    • The Moving Doctor
      The Moving Doctor
      Posted at 14:48h, 02 August Reply

      Hello Brenda, thanks for the question. I am pretty sure you wont need a container and I think 2 or 3 U Crate 100’s would work best for you. The easiest way to figure this out is to map out the size of a U Crate using masking / painters tape on the floor and wall and see what you can fit in it. I have just posted a picture on our Instagram page for you to see. ” theinternationalmovingdoc ” so hopefully that helps. The link is also on the https://upakweship.com/the-international-moving-doctor/ page. Also make sure the books and CD’s are in small boxes of about 1.5 cubic feet in size as they will get heavy and stack them on the floor of the U Crates.
      The advantage also of using U Crates is they go via our European hun in The Netherlands and clear customs there for Europe delivery thus avoiding Portuguese Customs requirements of a certificate of baggage etc.
      We can either email you a quote or you can see the prices direct on our web site. Just go to online shipping rates, select from USA select 1,2,3 U Crate 100’s and and select the USA State you live in and Portugal as your destination
      Hope that helps and feel free to contact us if you need any further help.

      Cheers, The International Moving Doctor

  • Avatar
    Anne Gaffney-Kasden
    Posted at 16:30h, 24 July Reply

    Hello Mark,

    We will be using your service to ship to the EU. Once in Rotterdam, what is the timeframe in which we need to provide a delivery address and what are the additional storage charges?

    Thank you!

    • The Moving Doctor
      The Moving Doctor
      Posted at 14:20h, 25 July Reply

      Hello Anne, thank you for the question. “Elda” our U Crate and pallet import coordinator in our EU office will be in touch when your shipment arrives in the Netherlands to confirm your delivery address etc. At this time you can advise to hold off for a couple of days as you are working on a new delivery address or give her a new address or instruct her to store it until further notice. Our storage rate is E25 per pallet per week. We don’t charge any warehouse handling and need a weeks notice please before we can arrange delivery to wherever in Europe you are going to.

      That’s the beauty of having our own offices both sides of the Atlantic. It makes the communications and logistical challenges so simple and easy!

      I hope that answers you question ok? Let me know if you need anything else, cheers The International Moving Doctor.

  • Avatar
    Marion Chirayath
    Posted at 01:43h, 24 July Reply

    Thank you for your reply.
    The things that I am worried about are two very large computer monitors, that we have had for about 8 months. We knew that we were moving and so saved the original packaging. Also we have some beautiful china, heavily gold plated, from Thailand which was a gift for our 25th anniversary from a very dear cousin and which I cannot bear to leave behind. We also have tow large decorative jars from the same factory in Thailand which we bought. None of it shows any wear. There is also a valve amplifier that is at least 10 years old, and other audio equipment. None of it shows any wear. The other stuff we plan to take does show wear so I am not worried.
    We are moving from Washington State in the Pacific Northwest of the USA. We plan to have two upak cardboard crates. We are only taking items of high/sentimental value.
    I am hoping that we can use the original packaging to keep the items safe. In the case of the items from Thailand the packaging is rather ornate.
    Thank you so much for your help.

    • The Moving Doctor
      The Moving Doctor
      Posted at 13:58h, 24 July Reply

      Thanks for the additional information Marion. In this case as we are shipping 2 U Crate 100’s from Washington to Portugal via our hub in Rotterdam there will be no issues with having the original packing materials and boxes whatsoever. Customs in the Netherlands are very good and fair!
      Thanks for clarifying the route and don’t worry about the original boxes, just make sure everything is well wrapped and padded.
      Cheers The International Moving Doctor

  • Avatar
    edward buie
    Posted at 21:31h, 21 July Reply

    I’m moving to Japan from the US. I will be shipping a pallet of personal items to Japan. The pallet will arrive at the HAKATA port in Fukuoka Japan.

    My question is, how can I arrange for the items below to be done at the Japanese port and shipped to our home in Japan.

    Receiver at Japan responsible for the following:

    a. Pay for Customs Clearance and Brokerage in Japan

    b. Pay for Port Charges or any other destination related charges in Japan

    c. Transport boxes from Hakata port to the final delivery address.

    • The Moving Doctor
      The Moving Doctor
      Posted at 14:02h, 24 July Reply

      Hello Edward, I would search for a Customs Broker who can clear your shipment through customs, pay the port charges for you and arrange delivery to you. The broker will invoice you and you will have to pay before they arrange delivery.
      Just Google Customs Broker Hakata Japan and contact a few brokers to see who you are happy with.

      Cheers The International Moving Doctor.

  • Avatar
    Marion Chirayath
    Posted at 19:37h, 20 July Reply

    I am very worried about customs in Portugal. We have some very nice stuff, including electronics and decor, for which we actually saved the original packaging. Most of this is in very good condition, though we have had these items for years. We feel that shipping these things in the original packaging would keep them from getting damaged, but several people on various social media groups have advised AGAINST using the original packaging. What is your advice?

    • The Moving Doctor
      The Moving Doctor
      Posted at 15:00h, 21 July Reply

      Hi Marion, I think customs are used to seeing things in original packaging and its quite easy to see whether its been used or not. No one is ever going to get the wire looking like new if its been used, coiled up perfectly for example.
      I think a lot of it is common sense to be honest. If you have one TV in the original box then fine. If you have 6 TV’s in original packaging then they are probably going to take a closer look as you might be trying to import new TV’s for resale.

      Unfortunately you don’t say where you are moving from and if you are bringing in a part load or a sole container for yourself to Portugal. I mention this as we ship our part loads via Rotterdam and truck them down to Portugal with no problems so having items in original boxes is totally fine.
      If however for example you are bringing in a 20 foot container into a Portuguese port like Lisbon and clearing customs in Portugal then yes its tough and I would say there is a chance or taxes being charged be it in new boxes or old unless your paperwork is perfect!

      I hope this helps and if you would like to tell us where you are moving from and to as well as the service you are considering, I might be able to be more specific although obviously there is never ever guarantees with customs, especially ones in Portugal!

      Cheers, the international moving doctor.

  • Avatar
    Jennifer Riis-Poulsen
    Posted at 14:17h, 11 July Reply

    Hello. I am moving from Atlanta, USA to England in Spring 2024.

    1. How long will it take to ship my belongings?
    2. I will initially be staying with a family member on arrival. However, if I find my own place before the shipment arrives, can I change the delivery address mid-shipment?
    3. I live in a ground floor apartment. There is easy access to the front door. Would I need to pack the crate by the curbside for pickup, or would it be possible to have the pallet jack reach the front door?

    Thank you so much.

    • The Moving Doctor
      The Moving Doctor
      Posted at 17:00h, 11 July Reply

      Hello Jennifer, thanks for the questions.
      The first question is about transit time. Normally in the spring and summertime, international movers like us are busy as soon as the kids break up from school so if you are moving in spring the chance are your shipment wont wait more than about a week or two to get filled up in a container going to the UK. So average transit time from collection Atlanta to England, providing you have your TOR all confirmed for easy customs clearance should be between 5 to 6 weeks door to door.

      Regarding changing address while the shipment is on route is not a problem. We have our own office in the UK and Europe so depending who you are dealing with just let them know eg if you are still dealing with the USA office you can let them know but if by the time you want to change the address you have already been introduced to our European team them you can just let them know by phone or email.

      Question three is a little more tricky! If the driver pushing the pallet jack can glide it over concrete or hard flat surface up to the door then no problem but if there is any step, gravel or soft ground in between then that won’t work. It also depends a little on the length of the driveway. If you have a half mile drive that a large truck cant get down then there is no way the driver will pull the U Crate that far but if it just say 30 feet then no problem. If there is any concern like this before the collection, our coordinator can hop on a facetime call with you to check the access if you need.
      I hope that helps and answers your questions ok? Anything else feel free to let me know.

      Cheers, The International Moving Doctor.

  • Avatar
    Laura Grainger
    Posted at 15:37h, 06 July Reply

    I have some “sealed-air” packaging product leftover from a delivery we received. How does this packing material compare to the standard bubble wrap to fill in gaps between individual boxes for example? Should I save it, to use in the crate or buy more bubble wrap instead?

    • The Moving Doctor
      The Moving Doctor
      Posted at 16:23h, 07 July Reply

      Hello Laura, the sealed Air plastic pillows are great for filling in those little spaces / gaps in boxes or in the U Crate. Use the bubble wrap though for actual wrapping glassware / china or fragile items.
      Cheers, The International Moving Doctor.

  • Avatar
    Ed Margaretich
    Posted at 18:57h, 05 July Reply

    I plan on shipping a pallet of stuff to Portugal.

    Do they use standard 27″ wide pallet jacks?

    • The Moving Doctor
      The Moving Doctor
      Posted at 20:02h, 05 July Reply

      Hello Ed, thanks for the question, we use standard USA pallet jacks for the USA and standard European jacks in Europe.
      I’m not sure if they are the same size to be honest but we have never had a problem with delivering a standard 48×40 inch size pallet from the USA to Europe if that helps.
      If you need me to measure them though let me know and I will.
      Cheers, The International Moving Doctor.

  • Avatar
    Donna Brookes
    Posted at 17:24h, 23 June Reply

    We are planning on shipping one or two pallets, shrink wrapped. I note that many in your photos also have strapping. Is this something that upak will do when they pick up our shrink wrapped pallets or is this somthing I need to do in advance?

    • The Moving Doctor
      The Moving Doctor
      Posted at 18:03h, 23 June Reply

      Hello Donna, thank you for the great question. If you are doing the U Crates then the kits come with everything including the straps.
      If you are choosing the cheaper Pallet service then you need to find your own pallet and buy some shrink wrap and straps. U Haul or most storage places sell shrink wrap and possibly the straps. If not you can get the straps from Walmart, Lowes, car accessory stores that sell straps for securing things on trailers. You will need them to be around 25 feet long as they go through the pallet, up the side, over the top and down the side to meet the other end.
      The other place of course for all your needs is Amazon.
      The straps don’t need to be anything fancy with ratchet straps, just simple push open clasps with teeth to hold the nylon strap.
      I hope that all makes sense and helps, let me know if you would like me to send a picture as an example.
      cheers, The International Moving Doctor.

  • Avatar
    Nora Gurley
    Posted at 21:03h, 20 June Reply

    I’m interested in moving from western mass to Brittany, France. I have about 200cubic feet of items. Io my’m wondering if the container is dropped off at my house in mass.
    and then delivered to my place in France.

    • The Moving Doctor
      The Moving Doctor
      Posted at 16:21h, 21 June Reply

      Hello Nora, thanks for the question, so if you can fit everything into two U Crate 100’s then we would ship them to your house for you to load and then we would collect from your house and ship them to Europe, clear customs and deliver them to your house / curbside in Brittany.
      If you had some larger furniture items then you might need the U Crate 200 which is too big to be taken to your residence so in that case you would have to load the U Crate 200 at our nearest terminal which would probably be Boston and then we would ship it to your residence in Brittany, France.
      If you are not sure if your things would fit in the U Crate 100’s its a great idea to map out the size of the crate using masking tape and a tape measure on your floor and wall to get a visual and to see what you can get in there to fit.
      If you would like a quote on either or both of these options we have all our all inclusive prices online on our web site here. https://store.upakweship.com/?_ga=2.259703050.1207679154.1687363077-1197030417.1687363077 or if you need a quote on email and someone to speak to call our main number and press John Bonney’s extension or email him at john@upakweship.com

      I hope that helps, cheers The International Moving Doctor.

  • Avatar
    Fernando
    Posted at 16:51h, 15 June Reply

    Hello,
    In a couple of months, I’ll be moving from Chattanooga TN to Spain. I am planning to pack my stuff in a U-Crate 100 and I have a few question about the ordering and pick-up process that I hope you can answer:
    1. As far I understand, I don’t need to set the pick up date when I place my order, correct? I can keep the U-Crate and schedule the pick-up date when I’m ready, as long as I do it at least 72h in advance?
    2. Is there a maximum allowed time since delivery to schedule the pick-up?
    3. My house has a paved, flat, but sloped driveway. It is not too steep and it is flat atop, but I would like to confirm that it is accessible for the pallet jack to get up there. Who can help me figure that out?
    Thanks!

    • The Moving Doctor
      The Moving Doctor
      Posted at 18:51h, 15 June Reply

      Thanks for the great questions Fernando. Hopefully the moving doctor can present you with great answers 🙂
      Here goes!
      #1 yes correct you do not have to schedule your U Crate collection from your loading point until after you have received it. As long as we have 3-4 days notice, Mon-Fri we are good.
      #2 you can keep the U Crate for as long as you need, again just give us 3-4 days notice when you want it collected.
      #3 a little more tricky! presumably you mean its going up to the road from your house? Bearing in mind your U Crate might weigh about 1000 lbs if the driver has to pull it up a hill on the pallet jack its going to be difficult. Maybe you and a friend could help push it?
      For clarification though it might be best if you contact our operations manager “Alicia” alicia@upakweship.com and ask if you can do a facetime or teams meeting call so you can show her the driveway and she can confirm if its doable or you have to load it at the road end of the driveway.

      I hope that helps and let me know if you need any other information.
      cheers

  • Avatar
    Louise Strasenburgh
    Posted at 17:25h, 01 June Reply

    If I am unsure as to how many 100 cu. ft packs I need … do I order say 3 and then if I only use 2 – return the other?

    • The Moving Doctor
      The Moving Doctor
      Posted at 16:04h, 02 June Reply

      Hello Louise, that’s a great question!
      Returning an unused U crate is expensive for you as you would have to pay the return journey back to us.
      You are better off for example ordering two U Crates and then if you need the third one ask for the third one to be shipped out. Yes you have to pay the extra for that shipping but its cheaper doing it this way plus you then receive the discount for us collecting and shipping three at the same time. Obviously you need to order the kits well in advance so you have enough time if you need to order the third kit.

      The other suggestion I have is to measure out the size of the U Crates on a floor and wall using masking / painters tape. Now go ahead and load your things into that imaginary space to see if it looks like you can get everything into two or three U Crates. May be you can do two U Crate 100’s and some extras on a small pallet for example which would save you some money.

      I hope this answer helps you and if you have any other questions feel free to ask the International Moving Doctor.
      cheers

  • Avatar
    Rob Sitomer
    Posted at 07:20h, 31 May Reply

    I am interested in sending my ebike, packaged in a 1600x200x800 box on a large pallet with other boxes and items. Will this fit on the large pallet and is it allowed to ship an ebike? If not, could I ship it the 100 container? Otherwise, please let em know the best way to ship. It is going from Germany to Los Angeles.

    • The Moving Doctor
      The Moving Doctor
      Posted at 15:16h, 31 May Reply

      Thanks for the question Rob. I passed this over to our Sales Manager for Europe, Steve to answer and this is what he says:

      Hi Rob,
      Thank you for having taken the time to visit our website and your interest in our services

      Shipping E Bikes is an issue because of the fact that they use Ion Lithium batteries which we are unable to ship, also the dimensions of your packaged bike are a little over what could be placed on a pallet or in one of our U crate 100’s

      Having said that, if you would be willing to unpack the bike and remove the battery and then load the bike inside one of our U crates without the original packaging or on one of our large pallets, as a guide the dimensions of our large pallet is 120cms x 80cms x 182.88cms and our U crate 100’s are 111.76cms x 114.3cms x 198.12cms, then I am sure that this would work, then I am sure that the Bike would fit

      Going back to the battery some International couriers will ship Lithium batteries, I would recommend checking out FedEx as sending the battery separately maybe the way to go. Alternatively leave the battery behind and buy a new one in America.

      I have included a link to one of our videos showing how a Bike has been loaded into one of our smaller U crate 50’s along with some boxes and personal effects which should give you a clearer image of the space available and on how to load a bike inside

      If you have any further questions or would like an informal chat about your moving needs please email me at stephen@upackweship.com and I will be more than happy to address any questions you may have.

      Cheers Steve

      https://www.youtube.com/watch?v=442MGGhOUMs

  • Avatar
    Kim Gama
    Posted at 18:29h, 29 May Reply

    We are planning on moving from the USA to Portugal this year and I am starting to pack boxes for shipping.. Do I need to label each box with contents, name, delivery address, from where it is shipping or is this just the pallet info?

    • The Moving Doctor
      The Moving Doctor
      Posted at 14:44h, 30 May Reply

      Hi Kim, yes each box and separate item needs a label or at least written on with permanent marker saying contents, name and piece number.
      If you are moving with UPakWeShip we email you a UPakWeShip Label Template which has I believe your name and booking number already printed so you just need to complete the piece number and the contents.

      If like you, you are moving to Europe or the UK, the description can be vague. So box 1 clothes, box 2 kitchenware, box 3 bedding, box 4 toys…..
      The item number and the description needs to match the packing list that you have to do to provide us to give to customs. We give you a packing list template as well.

      Its also a good idea if you know the room you want the box to go into at your new destination house to write that on the box too. So write “Ally’s Room” or Kitchen on the box so whoever is unloading knows what room to put the box.

      We don’t put the delivery address on the crate or boxes as that’s private information so we just put the destination country, your ref number, name and a “if lost please email us at ….@upakweship.com

      I hope that helps and answers your question Kim, if you would like me to answer anything else feel free to post another question.

      Cheers, The International Moving Doctor.

  • Avatar
    Carolyn Briggs
    Posted at 13:36h, 12 May Reply

    I see the bottom of the 50 and 100 are pallets. What is the material that makes up the sides and top? Is anything stacked on top of my upak during any part of transit or storage? Does my upak go inside a shipping container on the ship or does it ride unprotected on the deck or wait in the elements on a dock or pier? Thank you.

    • The Moving Doctor
      The Moving Doctor
      Posted at 20:19h, 15 May Reply

      Hello Carolyn, thanks for the good questions. Yes the bottom of the U Crates are wood pallets. The sides and top are very thick cardboard called I believe, Triwall as in three carboard thick. There is nothing ever stacked on U Crate 100’s but its possible we might stack a U Crate 50 on top of another U Crate 50. Yes all U Crates and pallets go into a 40 foot steel shipping container and the container gets loaded onto the ship. The only time your U Crate is outside in the elements is when its collected from your house and delivered overseas to your residence. The rest of the time its always under cover.
      You can see a lot of pictures of our U Crates in our warehouse and being loaded on the International Moving Doctor’s mini blog page here. https://upakweship.com/the-international-moving-doctor/ask-moving-dr/

      Also if you look at our You Tube video How we moved to the Netherlands it shows how the U Crates work with pictures and video. https://www.youtube.com/watch?v=R0IrdoMYsq4

      I hope that helps and let me know if you have any questions. Our U Crates are an extremely safe way to ship your things overseas. They are definitely worth the money!

      Cheers, The International Moving Doctor.

  • Avatar
    Ghozael Audrey
    Posted at 23:01h, 01 May Reply

    Hi
    How long would shipping 2 U crate 100 from California (Oakland), to France (south of Paris) take form door to door ?

    • The Moving Doctor
      The Moving Doctor
      Posted at 14:54h, 02 May Reply

      Hello Audrey, it depends a little on the time of year, (spring and summer are busy so more frequent sailings) ship availability and port congestion. (pretty good at present) the length of time it takes to clear the shipment through customs (again fairly quick at present)
      So at the moment I would say 7-8 weeks from the west coast to France. To give you an idea, my thought process is as follows:
      Collection Oakland to our shipping terminal SC, 1 week.
      Receive and await loading, 1 week.
      Load shipping container and take to port ready for loading onto ship, 1 week
      Transit to Rotterdam and UPakWeShip Europe office, 2 weeks
      Unloading and customs clearance, 1 week.
      Delivery to France 1 week.
      Allow another week for any errors but that’s about as close as we can get at present.
      I hope that helps and let me know if you have any other questions or concerns about your relocation to France.
      Cheers,
      The International Moving Doctor

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    Marcella and Joseph
    Posted at 20:10h, 17 April Reply

    How do you suggest shipping a motorcycle to Portugal? We would have the motorcycle along with a few small sturdy cardboard boxes.
    Thank you!

    • The Moving Doctor
      The Moving Doctor
      Posted at 13:47h, 18 April Reply

      Hello Marcella and Joseph and thanks for the great question. Whilst we can ship a motorcycle to Portugal in our consolidation service to Europe via Rotterdam, the problem is you would not have the correct paperwork that Portuguese customs needs to give you in order for you to register the bike in Portugal. So the best way is to ship the bike direct into Portugal. If you type http://www.TGAL.us they are a legit company that specializes in shipping cars and bike worldwide and can help you. They have been in business nearly as long as us and we know and respect each others specialties. We can of course help with your boxes and suggest a U Crate 50 being the safest method of transport with us.
      I hope this helps and let m know if you need any more information or have further questions, cheers
      The Intl Moving Doctor.

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    melissa scovronski
    Posted at 23:47h, 20 March Reply

    Is is advisable to put an arm chair in a 100 crate?

    • The Moving Doctor
      The Moving Doctor
      Posted at 14:53h, 30 March Reply

      Hello Melissa, first off, I apologize for the delay in replying, we had a software glitch and the reply button was not on the screen for me to reply to you.
      All fixed now, and the answer is yes that is fine obviously as long as it fits. I would wrap it in movers blankets and label it with your name, and a number to correspond to the packing list. The U Crate 100 is fantastic for protecting all items. They have like a 99% success rate of getting everything to the destination, just as you packed it. So as long as you pack it well and don’t force too much in to bow or bend the sides, all will be good.
      Cheers and happy packing, The International Moving Doctor.

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    Nicky O'Brien
    Posted at 13:06h, 31 January Reply

    How long can the shipping container be left with us for shelf packing?

    • The Moving Doctor
      The Moving Doctor
      Posted at 12:05h, 10 February Reply

      Hello Nicky, depending where you are but generally you get two hours free for loading then its about 100 pounds / Euros/ Dollars ish per hour after that while the driver and truck waits. Alternatively we can sometimes place the container on a Friday for example and collect it on the Monday. This works if you are near a port or inland container terminal but could be expensive with double trucking as the truck has to come back to collect the container if you live nowhere near a port or inland container terminal.
      I hope that helps and let me know if you need more details.
      Cheers The International Moving Doctor

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    Lauren
    Posted at 09:58h, 20 November Reply

    Are rechargeable batteries prohibited from being packed in the shipment? I saw a post saying laptops should be brought via plane, but what is the stance on regular batteries? My husband has a decent collection of rechargeable AA and AAA batteries in a case and we are wondering if this is something that could be packed or not. Thanks!

    • The Moving Doctor
      The Moving Doctor
      Posted at 15:58h, 21 November Reply

      Hi Lauren, they will be fine to ship no problem.
      Cheers The International Moving Doctor

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    Ed
    Posted at 11:48h, 18 October Reply

    Can part of the pallet be made up of heavy plastic totes? It will be going to England.

    • The Moving Doctor
      The Moving Doctor
      Posted at 10:13h, 19 October Reply

      Hello Ed, yes they can but please make sure they are heavy duty totes as the lightweight ones tend to crack during transit when other things are stacked on top of them. Its worth spending the money on tough heavy duty totes or strong cardboard boxes.
      Hope that helps, cheers The International Moving Doctor

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    Lauren
    Posted at 18:18h, 17 October Reply

    Hi!

    How specific do we need to be per line of the packing list? Is it enough to say “kitchenware” or would I need to detail the specifics like plates, cups, pot, pan etc. The lines dont look big enough to detail everything in some of our boxes! Thanks!

    • The Moving Doctor
      The Moving Doctor
      Posted at 10:26h, 18 October Reply

      Hi Lauren, no details required so Kitchenware is fine. If you have a mixed box just list whatever the majority thing is in the box.
      Cheers
      The International Moving Doctor

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    Jean Kusz
    Posted at 15:29h, 02 October Reply

    Hello,
    I will use a UCrate100 when we move to Portugal next May; however, it seems as though the Visa process is taking longer and longer these days. If I have my Portuguese address is it necessary to already have my D7 visa in hand before we ship our crate, or by the time we receive our crate, or not at all? Thanks for clarifying!

    • The Moving Doctor
      The Moving Doctor
      Posted at 09:42h, 03 October Reply

      Hello Jean, we only require a packing list and copy of your passport and our own customs declaration completed that we would email you so you are good to go whenever. Cheers, The International Moving Doctor.

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    Emma
    Posted at 13:25h, 16 September Reply

    Hi Mark,
    We are planning to move from the US to Italy and will likely ship one or two pallets or u-crates. We were curious about stacking? Do the pallets ever get stacked on top of each other? Do small pallets get loaded on top of other pallets? Thanks!

    • The Moving Doctor
      The Moving Doctor
      Posted at 09:45h, 03 October Reply

      Hello Emma, good question! No we don’t ever stack pallets on pallets. We might stack a small pallet on a U Crate 50 but that’s it.
      Cheers, The International Moving Doctor

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    Diane Mandle
    Posted at 22:09h, 27 August Reply

    On 7/14 I got confirmation that your warehouse had received my small pallet to be shipped to France. It is now August 28 and the pallet has not yet left the warehouse and there is no garentee of when it will. This means that I will have to purchase items that I will need for a work project because the items in the shipment will arrive too late. Is there any compensation for this?

    • The Moving Doctor
      The Moving Doctor
      Posted at 06:28h, 29 August Reply

      Hello Diane, thanks for your message, as I am sure you are aware there is a global shipping crisis going on and some weeks we just cant get bookings on any ships between the USA and Europe and that causes a back log. I know last week we shipped 4 x 40 foot containers of U crates and pallets which cleared a lot of the back log. We do ship on a first in first out basis and in the meantime your shipment is safe and sound in our own warehouse. If you check with your co-coordinator, they will be able to let you know if its sailed yet or is about to. I will also email the operations manager to advise your concern.
      Cheers The International Moving Doctor.

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    Jeanne Duke
    Posted at 06:05h, 19 August Reply

    I have a UCrate 100 – what is the maximum weight before I am charged extra,

    • The Moving Doctor
      The Moving Doctor
      Posted at 06:45h, 25 August Reply

      Hello Jeanne, its a 1000lbs. That should cover all normal items unless you have a huge amount of books, gym weights or gold bars lol.
      You can fine this information and more if you click on the view service details on the pricing options jst in case you didnt see it.
      cheers The International Moving Doctor

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    Mark
    Posted at 15:24h, 15 August Reply

    What happens if the pallet from another customer contains illegal substances sits in the same container as my stuff? I have heard horror stories about this with great delays and great additional cost.

    • The Moving Doctor
      The Moving Doctor
      Posted at 07:00h, 25 August Reply

      Interesting question that has not been asked before but if for example you are moving with us to the UK, Europe, Australia or New Zealand, our consolidation containers get unloaded into Customs approved bonded warehouses where each shipment is then customs cleared separately therefore not being held up by others. Our containers like everyone else’s are randomly scanned and x rayed for illegal substances so anyone thinking about this should not ship anything remotely Illegal!
      Cheers The International Moving Doctor

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    Joe Naylor
    Posted at 19:14h, 14 August Reply

    Mark, We are moving this Wednesday and would like to hire two people locally to help us in the packing of boxes. We will live in San Diego. Can you recommend a service that can help. Thanks

    • The Moving Doctor
      The Moving Doctor
      Posted at 07:02h, 25 August Reply

      Hello Joe, sorry I have been traveling and had connection issues to the blog. If its not too late try http://www.movinghelp.com cheers The International Moving Doctor

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    Brittney
    Posted at 15:48h, 08 August Reply

    Hello, I have received conflicting answers regarding the shipping of motorcycles in your 20ft shipping containers overseas. Can you please clarify.
    Do you or do you not ship motorcycles?

    Thank you!

    • The Moving Doctor
      The Moving Doctor
      Posted at 07:06h, 25 August Reply

      Hello Brittney, good question. It varies depending on origin and destination. Some origins in the USA for example particularly from inland states are very difficult and costly, as are some destinations. Sometimes its cheaper to send the bike or car with a roll on roll off service rather than causing a lot of extra unknown up front expenses by trying to consolidate it with the rest of your items you are shipping. Cheers The Moving Doctor.

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    DB
    Posted at 13:50h, 14 July Reply

    Hi. I am moving from the USA to Portugal. I understand you can route via Amsterdam so as to avoid any import duty in Portugal. Correct?

    • The Moving Doctor
      The Moving Doctor
      Posted at 09:44h, 18 July Reply

      Hello DB, we ship all our European part load shipments into Rotterdam, our UPakWeShip office in the Netherlands clears all the pallets and U Crates through Customs and delivers them all over Europe.
      If you would like further information, please feel free to contact our office, 1 843 225 7217
      Cheers The International Moving Doctor.

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    Marie Beardsley
    Posted at 17:24h, 12 July Reply

    Hey Mark, I am moving back from USA to UK and need some help…. Older lady and do not know where to start. I have been in USA for 15 years but coming home to retire. I do not know how much space I need which container etc etc. do you have people that come to the home and help with this.

    • The Moving Doctor
      The Moving Doctor
      Posted at 17:24h, 13 July Reply

      Hello Marie, UPakWeShip does not as its more of a budget option but our sister company EuroUSA Shipping which is a full service operator can definitely contact you via face-time or similar and asses what you need and present you a door to door quote. I will pass this inquiry on to Ken and he will be contacting you via the email you have given us.
      Anything else let me know and I’ll make sure Ken looks after you,
      Cheers Mark

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    James Slater
    Posted at 15:56h, 03 July Reply

    Hi Mark,

    Your site is most helpful. Maybe I did not locate the appropriate location on the site. We will use a 40 ft. container. We have some relatively large pieces of furniture and the majority of these cannot be disassembled. Are these shipped without pallets and simply must be packed very carefully. or am I missing something? Thanks.

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    Robert E Gigliotti
    Posted at 11:37h, 03 July Reply

    There will be a lag of a few months between when we load the pallet and when it ships. Can you store the pallet for us, and at what cost, until we have secured a place to live? We may also be able to store a pallet at a friends house but there would be a need to move it there.

    Can you transport a compact tractor?

    • The Moving Doctor
      The Moving Doctor
      Posted at 12:39h, 06 July Reply

      Hello Robert, thanks for the question, we can certainly store the pallet for you either at origin or destination. I tried searching using your name or email address to see where you are moving from and to but nothing came up in our system. For an example though, storage in the USA is $25 per pallet per week and in the UK its about 30 pounds per week and Europe about 30 Euros per week.
      I’m not sure how big this tractor is but if you can get it secured on a pallet we can collect and ship it. May be your local company you bought or get it serviced can help you with this? If larger you would have to organize delivery to us at our Walterboro SC address. From there we can ship it.
      I hope that helps and feel free to email me if you need more information. Cheers The International Moving Doctor.

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    Alex Edwards
    Posted at 21:34h, 28 June Reply

    I’m planning to ship a U-Crate 100 this coming fall. As I begin planning how my various sized boxes will be configured within the dimensional limitations of the kit, I’ve come up with series of questions.
    What is the weight of the U-Crate 100 shipping kit? Is the weight of the shipping kit included in the 1000 lb. weight limit or is the 1000 lb. limit only for the goods inside the kit?
    Despite my best efforts to weigh the all the goods and boxes which I plan to pack, I may unintentionally exceed the 1000 lb. weight limit. Is the shipping weight determined at the point of pick-up or at the regional warehouse? What happens if my crate exceeds the weight limit? Are there overweight charges or is the shipment rejected until it’s repacked to meet weight limits? Are there additional charges for return trips to my location for whatever reason? What are the most common mistakes which cause a crate to be rejected for shipment?

    • The Moving Doctor
      The Moving Doctor
      Posted at 09:24h, 29 June Reply

      Hello Alex. Thanks for the message and questions.
      The U Crate kit weighs about 150lbs and its included in the 1000lb weight limit as we can only weigh the whole U Crate once loaded. Its rare for people to be charged overweight charges if you are shipping normal household things. The only time people normally go over the weight limit is if they are shipping loads of books, gym weights or gold bars or all the above! We weigh the U Crate when it gets to our shipping warehouse in Walterboro SC. If the weight was over 1000 lbs we would charge an additional $2 per pound so if you were 25 lbs over we would charge an additional $50. The weight limit does not stop it being shipped, its there so that people don’t over load the U Crate and it might fail due to excessive weight. We would never reject or not send it for you.
      I hope that answers you questions ok. Let me know if you have any additional concerns. Cheers The International Moving Doctor.

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    Oana
    Posted at 17:18h, 27 June Reply

    We have about 500 books, one large couch, one queen bed, 6 shelves, two chairs, clothing, several rugs, pillows a few other boxes of household items — what size crate would we need for the stuff described above that you can offer. We don’t have a sense of size for the crate/ pellet and we need help.
    Thanks
    Oana tomai

    • The Moving Doctor
      The Moving Doctor
      Posted at 10:08h, 28 June Reply

      Hello Oana, the large couch and queen bed would not fit in our U Crates so this would have to be a self load 20 foot which might be a little expensive depending on where you are going to and from but with the price of ocean freight these days you might want to consider selling the sofa and bed and buying again when you get there. Cheers The International Moving Doctor.

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    Kevin
    Posted at 10:55h, 21 June Reply

    Hi Mark, We are packing our u-crate 100 and had a few questions we aren’t 100% sure about. Could you please try to give us some details on these?
    – We have bike frames, rugs, etc. Do all items need to be boxed?
    – Each item needs a label, can a piece of furniture be considered a single line item “box” with thing inside it.
    – Will it be fully unpacked and re-packed by customs agents? Will they open most boxes? what keeps them from breaking fragile itmes?
    – Is it OK to pack spices/non perishable foodstuff?
    – Will the box show up pretty much just like we ship it (i.e. on the pallet).

    • The Moving Doctor
      The Moving Doctor
      Posted at 09:36h, 22 June Reply

      Hi Kevin, great questions, hopefully these are great answers! Anything else let us know. Please see below.
      Hi Mark, We are packing our u-crate 100 and had a few questions we aren’t 100% sure about. Could you please try to give us some details on these?
      – We have bike frames, rugs, etc. Do all items need to be boxed? No they can be put in wrapped in a sheet or blanket. Not everything needs to be in a box but each wrapped item needs a name and item number on it in case customs should want to take a look at “item 9” for example.
      – Each item needs a label, can a piece of furniture be considered a single line item “box” with thing inside it. Yes and see above answer.
      – Will it be fully unpacked and re-packed by customs agents? Extremely unlikely but they have a right to do so if they wanted. Will they open most boxes? Extremely unlikely but they have a right to do so if they wanted. what keeps them from breaking fragile items? They would unwrap and re wrap if they wanted to look at something.
      – Is it OK to pack spices/non perishable foodstuff? Officially the answer is no but…….
      – Will the box show up pretty much just like we ship it (i.e. on the pallet). Yes if moving to the UK or Europe. No if moving to Australia and New Zealand as Customs will check everything for quarantine so items get unloaded out of the U Crate, inspected and then we deliver the items to you.

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    Rick
    Posted at 02:27h, 18 June Reply

    Can I track my shipment from the USA to UK?

    • The Moving Doctor
      The Moving Doctor
      Posted at 10:37h, 21 June Reply

      Hello Rick, UPakWeShip is working on a new tracking system at present, but in the mean time our software automatically emails you updates when they happen. So it will email you when it is collected, when it arrives at our shipping terminal, it emails you a picture of your U Crate or Pallet in our staging area, emails you when loading, vessel info and arrival at destination.
      Also once we advise you the ship that the container is booked on its a good idea to get a marine tracking app on your phone like vessel tracker so you can track the ship that your container is on. Don’t forget ships stop at other ports though before it might get to your destination port.
      I hope this helps, cheers The International Shipping Doctor.

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    Metz
    Posted at 13:38h, 16 June Reply

    Hi Moving Doc,
    what does:
    Ship Line Assigned: .

    Vessel: OOCL Seoul

    Voyage:

    Seal Number Has Not Yet Been Assigned
    mean? Did the Vessel leave yet?
    Thank you

    • The Moving Doctor
      The Moving Doctor
      Posted at 10:31h, 17 June Reply

      Hello Dorothee, It looks like we have the vessel booked but not the confirmations from OOCL yet of when the vessel is loading and departing. I will send this message to the shipping department to follow up on and they will reach out to you and advise.
      There is a free APP you can install on your phone called Marine Traffic where you can track the vessel in your case the OOCL Seoul which you might like as well.
      Hope that helps, cheers and Bon Voyage. The International Moving Doctor.

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    Flee
    Posted at 18:29h, 08 June Reply

    1. How long would you estimate it will take for our shipment of a 40′ container to from Maryland to arrive in Portugal?

    • The Moving Doctor
      The Moving Doctor
      Posted at 10:53h, 10 June Reply

      Hello Flee, on average the transit time is normally 5-6 weeks on this route but with the shortage of space on ships at present we can’t guarantee this. Baltimore unfortunately doesn’t have a huge amount of shipping line choices these days. Once we have a booking on the shipping line ( probably MSC on this route) we would be able to give you the estimated departure and arrival in Portugal dates for the container. Obviously we have to add on the customs clearance time onto that before delivery. I hope this helps, cheers The International Moving Doctor

  • Avatar
    HV
    Posted at 05:34h, 14 April Reply

    When moving from the US to Portugal, in what EU country is customs cleared?

    • The Moving Doctor
      The Moving Doctor
      Posted at 11:29h, 20 April Reply

      Hello HV, if its a U Crate or a pallet we will clear customs in the Netherlands in a consolidation via Rotterdam. If you are using a self load 20 or 40 ft container then we will clear customs at the closest port to the destination which for Portugal is Lisbon.
      For clearance in Portugal we would need all the official paperwork where as its a simpler system for the smaller shipments going via Rotterdam.
      cheers The International Moving Doctor.

  • Avatar
    Lilac
    Posted at 06:57h, 11 April Reply

    Is the 750 euro deposit taken off the price?

    Or

    Is it the price plus 750 euros?

    • The Moving Doctor
      The Moving Doctor
      Posted at 11:30h, 20 April Reply

      Hello Lilac, the 750 is a deposit so its taken off the price. 🙂
      Cheers the International Moving Doctor.

  • Avatar
    Dave
    Posted at 17:47h, 05 April Reply

    Hi,

    My family is preparing for a daunting move overseas.

    As our family is environmentally conscious, we have portable solar panels and (the dreaded) “solar generators”; essentially large rechargeable batteries, that we wish to move with us to our new home.

    The issue is that these “solar generators” contain Lithium batteries, which are considered a class 9 dangerous good. Most international moving companies only deal with “household goods” which are not classified as dangerous and most shippers who deal with international shipping of dangerous goods say they only aid businesses in moving such items, not private individuals.

    It would be comforting to know if you have any specialized advice for us or have encountered others who have had similar questions.

    Thanks,
    Dave

    • The Moving Doctor
      The Moving Doctor
      Posted at 10:08h, 06 April Reply

      Hello Dave, a good question and one that I have not been asked before. Unfortunately you are correct, International Movers and Shippers are not experienced in shipping dangerous goods and dangerous goods specialists are not experienced in household goods! Shipping large Lithium batteries is getting harder. I read yesterday that one of the large roll on roll off companies is now refusing to ship electric cars on their ships due to recent fires from batteries. I think you also need to compare the costs of shipping these items separate by a dangerous goods shipper if you can find one and check the customs duties upon arrival at destination and compare all the costs and hassle with buying new at destination.
      Sorry I cant be more positive on this question.
      Cheers The International Moving Doctor

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