Frequently Asked Questions


See our most frequently asked questions section to get your questions answered

Payment, Insurance & Customs Questions

If you cancel before U CRATES / pallets have been dispatched to you or container has been booked on a vessel within 48 hours of making a booking you will get down payment returned less 10% ; if after 48 hours you will receive a 75% refund.

If U-CRATES/PALLETS have been dispatched to you for loading or container or truck equipment has already been dispatched or is cancelled within 48 hours of loading date then the down payment cannot be refunded.

Once equipment is booked, changes to truck collection details/dates incur a $50 rebooking fee, container date changes incur a $150 rebooking fee; changes are based on equipment availability. down payments are to be paid online with no processing fee.

Yes, the same as you need it driving a car or for your residence you live in. You don’t have to insure it through us though and may be you can get coverage on your existing home owners policy, but we do believe we offer the best coverage and if you sign that you do not want to take out insurance with us you will be agreeing to not claim against us or hold us responsible for any damages or loss however caused. Having said that, if you pack all your items up well using good quality boxes and lots of bubble wrap, the chances of any damage or loss is extremely rare.

All pallet and U Crate shipments require a down payment of $750 and a shipping container $2000. The rest is due before loading or before shipping out of the country.

Yes, we have quite a few, click here to view our shipping related forms. Also, after we have received your booking, you will be able to log into our system and see all the forms you will need to complete. Most forms can be accomplished with an electronic signature.

Every Country has their own but most destinations are ok with your personal items if you are moving to that Country and all the items are more than 6 months old. Most countries will tax you on alcohol and cigarettes so it is normally not worth sending in your shipment. Most Countries do not allow human or pet food to be imported. Check with your local consulate or embassy for the Countries customs regulations or click here for more customs information.

Yes, you will need to. We have the most popular ones available by email or click here for more customs information.

After we receive your booking, we will ask you for a down payment. This is usually $750 for a PALLET or U-CRATE service and $2,000 for a shipping container. There are no credit card fees charged on down payment amounts. We ask you to use our secure online credit card payment page to do this.

For the remainder, due before loading, we accept ACH transfer (we email you the ACH form to complete and it’s like an electronic check) if drawn on a US bank, wire transfer if overseas or you can pay the balance online with MasterCard or Visa, but we charge a 5% handling fee for balances paid by credit card.

See our Insurance services page under “Services”. Click here

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